Privacy policy
Last updated: 2 August 2026
This Privacy Policy explains how LZAKMR LIMITED (“LZAKMR”, “we”, “us” or “our”) collects, uses, discloses and protects personal information when you visit lzakmr.com, place an order, create an account, contact us or otherwise use our online store and related services.
LZAKMR LIMITED is the controller responsible for the personal information described in this policy, except where another organisation acts as an independent controller for its own processing activities.
1. Who We Are
Legal name: LZAKMR LIMITED
Company number: 16547226
Registered office: Suite 302, 4 Station Square, Cambridge, United Kingdom, CB1 2GE
Privacy contact: support@lzakmr.com
2. Personal Information We Collect
Depending on how you interact with our store, we may collect or process:
• Identity and contact information, such as your name, email address, telephone number, billing address and delivery address.
• Order and transaction information, including products selected, order value, discounts, returns, refunds, delivery status and purchase history.
• Payment-related information, including payment method, transaction reference, payment status and fraud-screening results. Complete payment card details are generally submitted directly to Shopify checkout or the relevant payment provider rather than stored by LZAKMR.
• Account information, such as login details, saved addresses and account preferences.
• Communications, including messages, support requests, warranty enquiries, return requests and any information you choose to provide when contacting us.
• Device and usage information, such as IP address, browser type, device identifiers, approximate location, pages viewed, cart activity, referral information and interactions with our store.
• Marketing preferences, including whether you have chosen to receive or stop receiving promotional communications.
• Security and fraud information, including signals used to protect accounts, payments, orders and the store from suspected fraud, abuse or unauthorised activity.
3. How We Collect Information
We may receive personal information directly from you; automatically through cookies, pixels, local storage and similar technologies; from Shopify and payment, delivery, fraud-prevention, customer-support and other service providers involved in your transaction; and from partners or third parties where permitted by law and relevant to providing, securing or improving our services.
4. Why We Use Personal Information
We use personal information to:
• provide the store, process payments, fulfil orders and arrange delivery;
• manage accounts, returns, refunds, warranties and customer support;
• send order confirmations, delivery updates, security notices and other service communications;
• prevent fraud, misuse, payment disputes and security incidents;
• maintain, troubleshoot, analyse and improve our website, products and customer experience;
• send marketing where you have requested it or where another lawful basis is available, subject to your right to opt out;
• comply with tax, accounting, consumer-protection, legal and regulatory obligations;
• establish, exercise or defend legal claims and enforce our store terms.
5. Lawful Bases
Where UK data protection law applies, we rely on one or more of the following lawful bases:
• Contract: processing required to take steps at your request, accept payment, fulfil your order or provide requested support.
• Legal obligation: processing required for tax, accounting, consumer-protection, regulatory or other legal requirements.
• Legitimate interests: operating and improving our business, supporting customers, preventing fraud, securing our services and protecting legal rights, where those interests are not overridden by your rights.
• Consent: where you have made a clear choice, including for certain marketing activities and non-essential cookies or similar technologies.
Where we rely on consent, you may withdraw it at any time without affecting processing that occurred before withdrawal.
6. Shopify
Our store is hosted by Shopify. Shopify provides ecommerce hosting, checkout, customer-account and related commerce services and therefore processes personal information when you visit or purchase from our store.
Shopify may process information on our instructions and may also process certain information for its own purposes, depending on the Shopify services you use. More information is available at:
https://www.shopify.com/legal/privacy/consumers
Requests concerning information for which Shopify acts independently may also be submitted through:
https://privacy.shopify.com/en
7. When We Disclose Personal Information
We may disclose personal information where reasonably necessary to Shopify and providers supporting our storefront, checkout and customer accounts; payment processors, banks and fraud-prevention providers; warehouses, fulfilment providers, carriers and customs providers; hosting, security and technical providers; customer-support, email, communications and review providers; analytics, personalisation or advertising providers where enabled and subject to applicable consent requirements; professional advisers; public authorities where required by law; and parties involved in a genuine business transaction.
We do not disclose personal information except for the purposes described in this policy or as otherwise explained when information is collected. Some privacy laws define certain advertising or analytics disclosures as a “sale” or “sharing”. If LZAKMR engages in activity covered by those definitions, we will provide the notices and choices required by applicable law.
8. Cookies and Similar Technologies
We and our service providers, including Shopify, may use cookies, pixels, local storage and similar technologies to operate the store, remember preferences, protect checkout, understand store performance and, where enabled, support marketing or personalisation.
Non-essential technologies are controlled in accordance with applicable law. For more information, please read our Cookie Policy and use the cookie preferences controls displayed on our store where available.
9. International Processing
Shopify and other service providers may process personal information in countries outside the United Kingdom. Data protection laws in those countries may differ from UK law.
Where a restricted transfer is subject to UK data protection law, we use an available legal transfer mechanism, which may include UK adequacy regulations, an appropriate contractual safeguard such as the UK International Data Transfer Agreement or UK Addendum, or another lawful exception.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including completing orders, providing support, maintaining transaction records, preventing fraud, resolving disputes and meeting tax, accounting or other legal obligations.
Retention periods vary according to the type of information, our relationship with you, legal requirements, limitation periods, security needs and whether an unresolved complaint or dispute exists. When information is no longer required, we delete it, anonymise it or securely restrict its use where immediate deletion is not technically possible.
11. Security
We use reasonable organisational and technical safeguards designed to protect personal information against unauthorised access, alteration, loss, misuse or disclosure. No online system or transmission method can be guaranteed to be completely secure, so please avoid sending sensitive payment or identity information through ordinary email.
12. Your Privacy Rights
Depending on your location and subject to applicable exceptions, you may have the right to request access, correction, deletion, restriction or portability; object to certain processing or direct marketing; withdraw consent; raise concerns about applicable automated decision-making; and complain to a data protection authority.
To exercise a right, email support@lzakmr.com. We may ask for information necessary to verify your identity and protect your account. We will respond within the period required by applicable law.
If you are in the United Kingdom, you may also complain to the Information Commissioner’s Office:
https://ico.org.uk/make-a-complaint/
We would appreciate the opportunity to address your concern first.
13. Marketing Choices
You can stop promotional emails by using the unsubscribe link in the message or by contacting us. Opting out of marketing does not prevent us from sending non-promotional messages concerning your orders, account, safety notices or support requests.
14. Children
Our store is not intended for children to use independently, and we do not knowingly collect personal information from children contrary to applicable law. If you believe a child has provided personal information without appropriate permission, please contact us so that we can review and, where appropriate, delete it.
15. External Links
Our store may contain links to websites or services operated by third parties. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing personal information.
16. Changes to This Policy
We may update this Privacy Policy to reflect changes to our services, providers, legal obligations or business practices. The revised version will be posted on this page with an updated date. Where required, we will provide additional notice of significant changes.
17. Contact Us
For privacy questions, requests or complaints, contact:
LZAKMR LIMITED
Company number 16547226
Suite 302, 4 Station Square
Cambridge, United Kingdom, CB1 2GE
Email: support@lzakmr.com